topic Re: Transfer phone number and unable to receive calls and SMS in Get Support

Transfer phone number and unable to receive calls and SMS

Aguji — Sun, 13 Jul 2025 04:04:46 GMT

I've transferred phone number from Chatr to Public Mobile. Have not received the prompts in the Public Mobile app to complete the transfer. My phone not receiving calls or SMS.

Re: Transfer phone number and unable to receive calls and SMS

Chalupa_Batman — Sat, 12 Jul 2025 20:10:40 GMT

@Aguji wrote:
I've transferred phone number from Chatr to Public Mobile. Have not received the prompts in the Public Mobile app to complete the transfer. My phone not receiving calls or SMS.

Hello @Aguji

Try rebooting the phone.

If you place your old SIM card from the other provider, do you still have service?

You can also try to reset your Network Settings as it may have Chatr info still there.

Re: Transfer phone number and unable to receive calls and SMS

slusagm — Sat, 12 Jul 2025 20:25:15 GMT

@Aguji you should get a text from Chatr in your. Chatr sim

there is a porting assistance team, you can call and ask for update. Yes, a quick and effective way we are allowed to share. I can't post the number here, but I will message the number to your community inbox. Please check and call them

Re: Transfer phone number and unable to receive calls and SMS

Aguji — Sat, 12 Jul 2025 20:32:53 GMT

Yes I have service. When I place my old SIM card from the other provider.

Re: Transfer phone number and unable to receive calls and SMS

Chalupa_Batman — Sat, 12 Jul 2025 21:16:33 GMT

@Aguji wrote:
Yes I have service. When I place my old SIM card from the other provider.

Public Mobile’s protocol for porting issues is that you submit a ticket.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.