topic Re: Phone call ended immediately in Get Support

Phone call ended immediately

EUD — Sat, 12 Jul 2025 19:16:43 GMT

when my phone is called, it rings and displays the associated on-screen prompt to answer/decline the call, but when I answer it, the call immediately ends. I tried everything except for the factory reset but none worked. Any suggestions? Thanks.

Re: Phone call ended immediately

hTideGnow — Sat, 12 Jul 2025 19:17:43 GMT

hi @EUD what phone do you have?

try Reboot and Reset Network Settings

Re: Phone call ended immediately

slusagm — Sat, 12 Jul 2025 19:18:51 GMT

Reboot the phone first and click Reset Network Settings

Also test the sim card on another phone

You can also ask PM to re-provision your sim

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Phone call ended immediately

EUD — Sat, 12 Jul 2025 19:29:07 GMT

Thank you! I'll request a new SIM card to see if it will work.

Re: Phone call ended immediately

Chalupa_Batman — Sat, 12 Jul 2025 19:30:21 GMT

@EUD wrote:
Thank you! I'll request a new SIM card to see if it will work.

Have you tried your SIM card in a different phone to see if that works? Also, did you recently port over from another service?

Re: Phone call ended immediately

EUD — Sat, 12 Jul 2025 19:30:38 GMT

I have a Moto g 5g.

Re: Phone call ended immediately

EUD — Sat, 12 Jul 2025 19:32:19 GMT

I've tried rebooting and resetting, it didn't work.

Re: Phone call ended immediately

hTideGnow — Sat, 12 Jul 2025 19:33:34 GMT

hi @EUD Moto G is on PM VoKTE list

https://www.publicmobile.ca/en/get-help/articles/volte

Soz voice should have no problem. Try what I suggested first

if same, ask PM to check the account

Re: Phone call ended immediately

EUD — Sat, 12 Jul 2025 20:02:49 GMT

Haven't tried another phone. It happened recently but I've been with public mobile long time.

Re: Phone call ended immediately

computergeek541 — Sat, 12 Jul 2025 20:14:23 GMT

unnecessary repetition