topic Re: Subscription Not Activating in Get Support

Subscription Not Activating

NellyN — Sat, 12 Jul 2025 19:11:58 GMT

Ive recently tried to switch to public mobile, and it says the payment went through for the subscription plan on my computer, but when I try to log into my public app on my phone to transfer my number after following all the steps, it gets stuck on step 6 saying subscription not activated and now I can't transfer or create a new number from public mobile. I have a iPhone 13 if that helps.

Re: Subscription Not Activating

hairbag1 — Sat, 12 Jul 2025 19:12:49 GMT

@NellyN

use this link to message Customer Support for their help...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription Not Activating

Chalupa_Batman — Sat, 12 Jul 2025 19:12:56 GMT

@NellyN wrote:
Ive recently tried to switch to public mobile, and it says the payment went through for the subscription plan on my computer, but when I try to log into my public app on my phone to transfer my number after following all the steps, it gets stuck on step 6 saying subscription not activated and now I can't transfer or create a new number from public mobile. I have a iPhone 13 if that helps.

Public Mobile’s protocol for porting issues is that you submit a ticket.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Subscription Not Activating

hTideGnow — Sat, 12 Jul 2025 19:13:17 GMT

hi @NellyN

try reboot your phone and re-log8n the app and see if it works

if same, ask PM support to help.

you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Subscription Not Activating

slusagm — Sat, 12 Jul 2025 19:15:28 GMT

@NellyN just to clarify, your issue is unrelated with the port. Just an issue with sim provision.

PM can help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage