topic Re: Account Activation in Get Support

Account Activation

BhawnaSharma — Sat, 12 Jul 2025 16:54:55 GMT

I do have an phone plan with public mobile and I did not used for 5 months and now I tried to activate my plan and it does not allow me. Please guide me.

Re: Account Activation

hairbag1 — Sat, 12 Jul 2025 16:59:57 GMT

@BhawnaSharma

if it hasn't been used and paid for 5 mos, your account is deactivated. You need a new sim to start a new account and you gotta use a different email address too.

added...dial 611 using your cell to hear status of the account. If you have no account, then you'll need to start over with a new sim. (but esim is free for new activations)

Re: Account Activation

Chalupa_Batman — Sat, 12 Jul 2025 16:59:20 GMT

@BhawnaSharma wrote:
I do have an phone plan with public mobile and I did not used for 5 months and now I tried to activate my plan and it does not allow me. Please guide me.

Hello @BhawnaSharma

Your account is now closed and the phone number you previously had, are gone.

You will have to start a whole new account and you will require a new SIM card as SIM cards are one time use only with Public Mobile. If your phone accepts, you can always get an eSIM. Check first.

To get a new SIM card the fastest routes are these.

https://www.publicmobile.ca/en/bc/pick-up-SIM - Find a local store in your area.

Amazon - Here you can get it cheaper and maybe a few days wait $4.99

Or find a Mobile Klinik near you. https://mobileklinik.ca/stores/

Re: Account Activation

Handy1 — Sat, 12 Jul 2025 17:00:08 GMT

@BhawnaSharma When your plan is suspended more then 90 days it automatically closes , you need to get new SIM card and new email and create new account unfortunately

Re: Account Activation

hTideGnow — Sat, 12 Jul 2025 17:20:02 GMT

hi @BhawnaSharma

the account likely closed, but call 1-855-4PUBLIC and enter your number to confirm. If it cannot find the account, then it is closed