topic Re: CS_Agent in Get Support

CS_Agent

noamhoze — Sat, 12 Jul 2025 18:21:58 GMT

This is a very frustrating loop. I will defeintley disconnect from your service after this. Which I technically can't do right now!

My phone is ruined. So I bought a new phone. But in order to connect to my public mobile account, and activate my eSim you keep validating me by sending a message to my phone. But I don't have that number activated.

Please solve this ASAP!

Re: CS_Agent

Handy1 — Sat, 12 Jul 2025 16:36:18 GMT

@noamhoze

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: CS_Agent

hTideGnow — Sat, 12 Jul 2025 16:36:56 GMT

hi @noamhoze

when you login and go to 2FA, simply click Didn't receive code or Resend code, choose Send Email and get the code via email. Then you login and buy eSim from Account page, Purchase Sim card and choose esim

but if you cannot get the code via email , or the option not there, ask PM support to help. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: CS_Agent

slusagm — Sat, 12 Jul 2025 16:38:49 GMT

you can get code via email or voicemail. Click Didn't get the code, and choose Send email. You can choose Send voice message as well, then call yourself from another phone to get the code via voicemail

if those options not there, PM can still help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage