topic Re: cannot login as it gives errors when doing activation, shows error page in Get Support

cannot login as it gives errors when doing activation, shows error page

Chengluo — Fri, 11 Jul 2025 17:34:58 GMT

I created account and when login, it redirect to activation page, when click activate button, it shows errors

Re: cannot login as it gives errors when doing activation, shows error page

hTideGnow — Fri, 11 Jul 2025 17:46:19 GMT

hi @Chengluo does your service work?

to have to login issue fixed , ask PM support agent for help

you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: cannot login as it gives errors when doing activation, shows error page

ORNGNBLK — Fri, 11 Jul 2025 18:23:46 GMT

@Chengluo in addition to the reply from @hTideGnow , i will add that you can only activate/subscribe using the app. The web version will only allow you to get so far without errors. Hope this helps

Re: cannot login as it gives errors when doing activation, shows error page

CSA_PM — Fri, 11 Jul 2025 21:53:44 GMT

Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.