topic Cant receive calls in Get Support

Cant receive calls

BrandonJ — Fri, 11 Jul 2025 21:13:36 GMT

Ive just transferred my phone number over to the new SIM card. So far I can use data, send text, and make phone calls just fine but i cant receive calls . Also I have an Iphone XS Max can someone help me please

Re: Cant receive calls

hTideGnow — Fri, 11 Jul 2025 21:14:51 GMT

hi @BrandonJ

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

Re: Cant receive calls

umnikke8 — Fri, 11 Jul 2025 21:15:34 GMT

Sounds like the number port didn't complete and you're using a different phone number. Best to contact customer support to get that resolved.

Re: Cant receive calls

slusagm — Fri, 11 Jul 2025 21:15:38 GMT

.. and you cannot receive text (non iMessage text) as well?

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

Re: Cant receive calls

AndrewH2 — Sat, 31 Jan 2026 00:04:24 GMT

Could i get that number to? Same issue with me