topic Can't make a call on Realme Note 50 after 3G network shut off in Get Support

Can't make a call on Realme Note 50 after 3G network shut off

Dmi3 — Fri, 11 Jul 2025 19:42:18 GMT

After PM discontinued 3g network support I can't make a call using Realme devices tried Realme C35 and Realme Note 50.

Both devices do connect to LTE network, mobile data works, but do not receive or make a call. Realme C35 shows that it tries VoLTE (it's called HD Call on that model) but the call doesn't get through.

Re: Can't make a call on Realme Note 50 after 3G network shut off

hairbag1 — Fri, 11 Jul 2025 18:32:28 GMT

@Dmi3

trouble is...not on the Public Mobile whitelist of VoLTE enbled cells.

added, clipped from Help Files re:VoLTE

https://www.publicmobile.ca/en/get-help/articles/volte

Re: Can't make a call on Realme Note 50 after 3G network shut off

Dmi3 — Fri, 11 Jul 2025 18:38:37 GMT

This list is very short, any chances they'll be added?
Some of the devices not in that list works, but at this point I'm not sure if PM going to make use of not listed devices easier or harder.

Re: Can't make a call on Realme Note 50 after 3G network shut off

hairbag1 — Fri, 11 Jul 2025 19:56:46 GMT

@Dmi3 wrote:
This list is very short, any chances they'll be added?
Some of the devices not in that list works, but at this point I'm not sure if PM going to make use of not listed devices easier or harder.

They don't consult us nor give us any advanced info. If I was you, I'd consider getting a couple of newer cellphones if you wish to stay with PM. Other than apple products and mainstream android products, I'm not sure if or when others will be added to the whitelist. Sorry to be the bearer of bad news. 😢

Re: Can't make a call on Realme Note 50 after 3G network shut off

computergeek541 — Fri, 11 Jul 2025 20:43:25 GMT

@Dmi3 wrote:
After PM discontinued 3g network support I can't make a call using Realme devices tried Realme C35 and Realme Note 50.
Both devices do connect to LTE network, mobile data works, but do not receive or make a call. Realme C35 shows that it tries VoLTE (it's called HD Call on that model) but the call doesn't get through.

HD calling and VoLTE are not the same thing. Despite incorrect information that will dominate Google search results, HD voice does not require VoLTE. Public Mobile had HD voice on the 3G network several years before they had VoLTE, and it's quite possible that in this situation that the HD calling being referenced by your phone is actually on the HSPA network. HD voice isn't a frequency type nor is it a specific network type. HD voice is nothing but a group of CODECs.

Re: Can't make a call on Realme Note 50 after 3G network shut off

Dmi3 — Fri, 11 Jul 2025 20:48:21 GMT

In my case realme states that it VoLTE is enabled by default for a phone and that it indicates that it's using it marking a call as HD. Not is that helps anyway.

Re: Can't make a call on Realme Note 50 after 3G network shut off

will13am — Fri, 11 Jul 2025 23:26:03 GMT

@Dmi3 , you can try checking if the phone is registering VoLTE by dialing *#*#4636#*#* from the phone app to bring up a hidden menu. The IMS service status check is in the phone information option. If the phone is registered to VoLTE service, then it will definitely work. I have had a phone not register but still work.

Re: Can't make a call on Realme Note 50 after 3G network shut off

Dmi3 — Sat, 12 Jul 2025 03:09:57 GMT

That works for most of chinese phones but realme blocks that menue unfortunately.