topic Re: Number Transfer Problem in Get Support

Number Transfer Problem

Kevinhyx — Thu, 10 Jul 2025 23:56:03 GMT

Hi,

I am a new customer to Public Mobile and transferring from FIDO. I began the process of number transfer at 130PM but now it's 8pm and I have her to receive a text message from public Mobile confirming my number transfer nor does my calling work on my phone. Data and texting works.

Re: Number Transfer Problem

Chalupa_Batman — Fri, 11 Jul 2025 00:03:42 GMT

@Kevinhyx wrote:
Hi,
I am a new customer to Public Mobile and transferring from FIDO. I began the process of number transfer at 130PM but now it's 8pm and I have her to receive a text message from public Mobile confirming my number transfer nor does my calling work on my phone. Data and texting works.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Number Transfer Problem

bobca420 — Fri, 11 Jul 2025 13:14:38 GMT

@Kevinhyx If your service with Fido was cancelled or the account isn’t active, the porting process will be unsuccessful as your service is automatically cancelled after the port. If you can still access your Fido account, try contacting them, and seeing if they can try initiating the porting process again.