topic Re: Referral Code issue in Get Support

Referral Code issue

Mary_S44 — Fri, 11 Jul 2025 05:08:51 GMT

Hello everyone

I am new here, and just switched from Fido to Public mobile. On YouTube I was provided a referral code when signing up. When I was setting up and providing information, on the screen it never indicated to put a referral code. Is it too late to provide the code and get the points? Thanks!

Re: Referral Code issue

softech — Fri, 11 Jul 2025 04:46:03 GMT

@Mary_S44

the box to enter the referral code is at the Payment step, Step 4.

If you already passed the payment step and completed the activation, you can still ask agent to add the code back for you after the line is fully activated. To do so, please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Referral Code issue

Mary_S44 — Fri, 11 Jul 2025 05:06:18 GMT

Thank you very much for your help. I submitted a ticket.