topic Re: Help with data in Get Support

Help with data

Loucid — Thu, 10 Jul 2025 20:54:31 GMT

I just got my sim in the mail and finish creating an account and put the sim in my phone. Voice calls and texts work but mobile data doesnt work. Can someone help me fix that?

Re: Help with data

Meow — Thu, 10 Jul 2025 21:06:36 GMT

When you say 'voice calls and texts' work do they work both way? Can YOU call and text somebody and receive calls and text from somebody at your chosen (or ported in) number?

Re: Help with data

BKNS27 — Thu, 10 Jul 2025 21:09:32 GMT

@Loucid

Did you port your number over from another carrier? If so, did you reply with YES to the text from your old carrier confirming you are porting your old number over to PM? You have 90 to reply. You will need to contact a CS_Agent to complete your porting by clicking on the Chat icon and type in Submit a Ticket.

Or did you pick a new number? If you did then reboot your phone by powering off then back on. If that didn’t work then reset the Network setting on your phone.

Re: Help with data

Loucid — Thu, 10 Jul 2025 21:20:02 GMT

@BKNS27

I picked a new number. I did reset my network settings and I rebooted my phone. That didn't solve the problem. Any other suggestions?

Re: Help with data

Loucid — Thu, 10 Jul 2025 21:21:37 GMT

@Meow

Yes I can call and receive voices and send and receive texts messages, but data isn't working

Re: Help with data

BKNS27 — Thu, 10 Jul 2025 21:24:19 GMT

@Loucid

If your phone is an Android. You will need to check the APN settings.

https://productioncommunity.publicmobile.ca/t5/Get-Support/APN-Settings/td-p/1089040

If you are still having issues dm a CS_Agent to help you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Help with data

Loucid — Thu, 10 Jul 2025 21:31:28 GMT

@BKNS27

I don't think that's the right apn because now I'm h+ and not 4g

Re: Help with data

tonisage — Thu, 10 Jul 2025 23:01:58 GMT

A family member of mine had the same issue and this was the response from a customer care agent 2 days ago*

**************

Hello,

Below you will find the updated APN to access our network.

Please reset the existing apn profiles and create a new one with the details below.

Name: Public Mobile

APN: SP.MB.COM

MMSC proxy: mmscproxy.mobility.ca

MMSC: http://aliasredirect.net/proxy/mb/mmsc

MMS port: 8799

MCC: 302

MNC: 220

The APN is case sensitive, therefore we recommend to enter the settings exactly as displayed and make sure there are no spaces included.

Michelle

CS Agent Public Mobile

Re: Help with data

Loucid — Thu, 10 Jul 2025 23:04:17 GMT

@tonisage

I will try that and I'll let know you if it works for me or not

Re: Help with data

tonisage — Thu, 10 Jul 2025 23:05:46 GMT

Also regarding my family member, he was stuck on 3g, he could make calls and text but no data. After inputting the APN, THE Telus rep at Cambridge center mall said the phone isnt compatible with the network.

Re: Help with data

hTideGnow — Thu, 10 Jul 2025 23:12:11 GMT

@tonisage what phone your family has?

Re: Help with data

Loucid — Thu, 10 Jul 2025 23:18:01 GMT

@tonisage

I tried using the apn settings you suggested. It does connect but it's does like 6mbps and thats way to slow

Re: Help with data

tonisage — Thu, 10 Jul 2025 23:42:04 GMT

@hTideGnow

It's neither an iPhone nor a Samsung. It's an unknown brand called Tecno😎. It lacked the required band to work with PM

Re: Help with data

tonisage — Thu, 10 Jul 2025 23:43:12 GMT

@Loucid

LTE or H+, which one are you currently on

Re: Help with data

Loucid — Thu, 10 Jul 2025 23:51:01 GMT

@tonisage it says 4g. It should be higher then 7mbps?

Re: Help with data

Loucid — Thu, 10 Jul 2025 23:53:33 GMT

@tonisage I can do 200mbps on my home wifi. I know it's not the same thing but there shouldn't be 193mbps difference.

Re: Help with data

tonisage — Fri, 11 Jul 2025 10:22:41 GMT

@Loucid you should get close to 100mbps. Depending on your location, I had 51mbps now while in transit.

Have you tried checking a different location?

Re: Help with data

hTideGnow — Fri, 11 Jul 2025 12:58:05 GMT

hi @Loucid

you can only get 7Mbps ? where (city) you are at?

and what plan you have?

and what phone you have?

Re: Help with data

Loucid — Fri, 11 Jul 2025 16:11:03 GMT

@tonisage I haven't tried checking the speeds from a location yet. I wanted to make it was working properly before I did that. I will try that next

Re: Help with data

Loucid — Fri, 11 Jul 2025 16:14:56 GMT

@hTideGnow yes the download speed is 7mbps. I thought that was too slow. I'm in new west(a city close Vancouver). I'm on the 5g plan tho my phone only supports 4g. It's a Xiaomi Poco x3 pro