topic Re: No service, unable to submit service ticket in Get Support

No service, unable to submit service ticket

Fanika — Thu, 10 Jul 2025 22:21:21 GMT

Ive not had any phone or internet service for days. chat bot keeps asking me to sign in to submit service ticket but link just goes to sign in to community.
Where can one get any concrete help?

Re: No service, unable to submit service ticket

softech — Thu, 10 Jul 2025 22:24:00 GMT

@Fanika

Usually in this vlcase, you can submit ticket PM support

But I have helped to escalate your issue, please check your community inbox for PM reply, should be within an hour or less

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No service, unable to submit service ticket

BKNS27 — Thu, 10 Jul 2025 22:24:04 GMT

@Fanika

Check to see if there is an outage in your area.

https://istheservicedowncanada.com/status/telus/map

Re: No service, unable to submit service ticket

rhinoceros75491 — Thu, 10 Jul 2025 22:26:25 GMT

@Fanika did you try reboot the phone ?

Re: No service, unable to submit service ticket

CSA_PM — Thu, 10 Jul 2025 23:50:12 GMT

Hi there. I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage