topic Re: Suspend account ? in Get Support

Suspend account ?

Piggypie — Thu, 10 Jul 2025 22:04:33 GMT

Is it possible to suspend an account for a period of time to retain the phone number? Or is there a cheap plan with no data just to hold the number? Thanks.

Re: Suspend account ?

Chalupa_Batman — Thu, 10 Jul 2025 22:01:09 GMT

@Piggypie wrote:
Is it possible to suspend an account for a period of time to retain the phone number? Or is there a cheap plan with no data just to hold the number? Thanks.

Hey @Piggypie

If you turn off autopay, it will suspend your account up to 89 days from when it suspends. You will keep your number and plan if you renew on the 89th day.

Re: Suspend account ?

TheSterlinger — Thu, 10 Jul 2025 22:02:05 GMT

@Piggypie yes you can suspend for up to 90 days without payment. Sign in and click Manage Subscription, toggle subscribed to off.

You can come back around day 87 and subscribe again.

After 90 days of non payment account closed.

Re: Suspend account ?

BKNS27 — Thu, 10 Jul 2025 22:20:43 GMT

@Piggypie

How long are you planning to suspend your account?

Re: Suspend account ?

Piggypie — Thu, 10 Jul 2025 22:58:58 GMT

Our son will be in Africa for 2 years. But I wouldn't expect to suspend it for free that long. I thought it would be nice for him to have the same number when he returns. I see there is a $20 a month plan. Wondering if there was a very basic plan. Like one for younger kids with no data.

Re: Suspend account ?

hTideGnow — Thu, 10 Jul 2025 23:17:06 GMT

hi @Piggypie there is. no more plan with no data now. You can login to My Account and see what is the cheapest option you have by checking Change Subscription page

and generally if you Re going away for 6+ months, it might be cheaper to port the account to a VoIP provider to park the number and go back to. mobile carrier later

Re: Suspend account ?

Chalupa_Batman — Thu, 10 Jul 2025 23:34:06 GMT

@Piggypie wrote:
Our son will be in Africa for 2 years. But I wouldn't expect to suspend it for free that long. I thought it would be nice for him to have the same number when he returns. I see there is a $20 a month plan. Wondering if there was a very basic plan. Like one for younger kids with no data.

Well @Piggypie if it's for 2 years, then I'd recommend this site as it's much cheaper.

https://www.numberbarn.com/number-parking

They basically just hold your number there as long as you pay.