topic Re: Question in Get Support

Question

Nithya1 — Thu, 10 Jul 2025 20:22:05 GMT

How do I stop getting someone else's calls and texts? This person could have been the previous owner of this number.

Re: Question

TheSterlinger — Thu, 10 Jul 2025 19:40:20 GMT

@Nithya1 check with agent to see what happened to the number.

If you want, you can also change the number yourself through the online self serve portal under the Profile tab.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

'Contact Us', and choose your topic.

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Question

slusagm — Thu, 10 Jul 2025 19:46:57 GMT

Block that number, it will be forwarded to Voicemail, but who cares the VM

Re: Question

CSA_PM — Thu, 10 Jul 2025 19:50:34 GMT

Hello @ Nithya1,

If you're receiving calls and texts meant for the previous owner of your phone number, it’s likely that the number was recently reassigned.

The best thing to do is kindly let the callers or senders know that this number no longer belongs to the person they’re trying to reach. Most of these messages and calls should decrease over time.

If the issue continues and becomes disruptive, you also have the option to change your number through your online Public Mobile account under "My Profile" > "Change Phone Number."

Let us know if you'd like help with that!