topic HELP! Phone transfer in Get Support

HELP! Phone transfer

weihongwu — Thu, 10 Jul 2025 18:48:41 GMT

My old phone numbers message app is not working anymore(fido 3G issue), so i can not receive the 6-digit code. what can i do with situation.

Re: HELP! Phone transfer

CSA_PM — Thu, 10 Jul 2025 18:58:59 GMT

Hi there. I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: HELP! Phone transfer

BKNS27 — Thu, 10 Jul 2025 21:26:20 GMT

@weihongwu

Did you click on Resend Code/Didn’t Receive Code then have the 2 FA code sent to your email.

Re: HELP! Phone transfer

weihongwu — Thu, 10 Jul 2025 21:34:39 GMT

The problem not about email, the problem is about the phone number, fido just end 3G use, which i can not use phone talk , text, so i can not receive the 6-digit code from the message, and then i called fido calling center, they just told me to restart the phone, and then i can use message. Now all done. Thanks for replay.