topic Re: No Ticket/Email/Call Support - Port in Take 10 days without responses in Get Support

No Ticket/Email/Call Support - Port in Take 10 days without responses

TrangPhung — Thu, 10 Jul 2025 20:27:52 GMT

I've been waiting for 10 days with absolutely NO responses from Public Mobile regarding my port-in request. No tickets, no emails, no calls — just an AI chatbot that doesn't help.
How can i deal with this?

Re: No Ticket/Email/Call Support - Port in Take 10 days without responses

slusagm — Thu, 10 Jul 2025 17:49:33 GMT

did you check your community inbox for PM reply?https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

Re: No Ticket/Email/Call Support - Port in Take 10 days without responses

hTideGnow — Thu, 10 Jul 2025 17:49:36 GMT

hi @TrangPhung

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call