topic Not Registered on Network in Get Support

Not Registered on Network

mayra24 — Thu, 10 Jul 2025 16:49:04 GMT

Hello,

I'm having an issue with my Public Mobile line. I'm unable to make calls or send messages, and I’m receiving a “Not registered on network” message on my phone. I’ve already tried restarting the phone and removing and reinserting the SIM card, but the problem persists. Could you please help me check if there’s any issue with my account or the activation of my SIM card?

Re: Not Registered on Network

Handy1 — Thu, 10 Jul 2025 18:16:15 GMT

@mayra24 Get support to help you resolve the issue

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Not Registered on Network

slusagm — Thu, 10 Jul 2025 18:18:34 GMT

try your sim card on another phone

or if that does not work , still see Not registered, ask PM to reprovision the sim.

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage