topic Re: ~1 Support ticket needs to be made urgently!~ in Get Support

~1 Support ticket needs to be made urgently!~

qazanfar — Tue, 08 Jul 2025 05:11:47 GMT

I need direct help from Public Mobile Customer Agent. My old mobile fone number from expired sim card has not been still re-assigned. With the loss of that mobile fone # (and bad fortune of broken device) I cannot get into Gmail any longer. There are __NO Other GMail recovery options. Platforms like Ebay, where I may have bought expensive item of regretably defective nature, were also logged into by Gmail. Today without my old number I cannot view old purchases I made from that buy-sell platform to claim my refund and communicate with vendor of shady, sketchy products. Please someone escalate this to actual agent. I tried hard to find that option but in place was led here.

Re: ~1 Support ticket needs to be made urgently!~

computergeek541 — Tue, 08 Jul 2025 05:13:31 GMT

@qazanfar wrote:
I need direct help from Public Mobile Customer Agent. My old mobile fone number from expired sim card has not been still re-assigned. With the loss of that mobile fone # (and bad fortune of broken device) I cannot get into Gmail any longer. There are __NO Other GMail recovery options. Platforms like Ebay, where I may have bought expensive item of regretably defective nature, were also logged into by Gmail. Today without my old number I cannot view old purchases I made from that buy-sell platform to claim my refund and communicate with vendor of shady, sketchy products. Please someone escalate this to actual agent. I tried hard to find that option but in place was led here.

I've escalated this and you can expect a private message from CSA_Agent around 8am to 8:30am eastern time. Please note that there are no guarantees in getting an old phone number back.

Re: ~1 Support ticket needs to be made urgently!~

CSA_PM — Tue, 08 Jul 2025 12:03:10 GMT

Hello @ qazanfar,

You’ll need to send a private message, and one of the agents will be able to check what options are available to help you.

You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: ~1 Support ticket needs to be made urgently!~

qazanfar — Thu, 10 Jul 2025 03:05:13 GMT

I believe me haven't read any message from 1 of them until now. Thanks for escalating! It's very stresful problem

Re: ~1 Support ticket needs to be made urgently!~

qazanfar — Thu, 10 Jul 2025 03:15:39 GMT

Hi
After I've sent the private message to him/her is there any way to get to 1 point on this site that would allow me to see record of my writing? LIke sent folder

Re: ~1 Support ticket needs to be made urgently!~

computergeek541 — Thu, 10 Jul 2025 03:48:11 GMT

@qazanfar wrote:
After I've sent the private message to him/her is there any way to get to 1 point on this site that would allow me to see record of my writing? LIke sent folder

As long as you're logged into your Community account, you can use the following link:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage/tab/outbox

topic Re: ~**1 Support ticket needs to be made urgently!**~ in Get Support

~**1 Support ticket needs to be made urgently!**~

Re: ~**1 Support ticket needs to be made urgently!**~

Re: ~**1 Support ticket needs to be made urgently!**~

Re: ~**1 Support ticket needs to be made urgently!**~

Re: ~**1 Support ticket needs to be made urgently!**~

Re: ~**1 Support ticket needs to be made urgently!**~

topic Re: ~1 Support ticket needs to be made urgently!~ in Get Support

~1 Support ticket needs to be made urgently!~

Re: ~1 Support ticket needs to be made urgently!~

Re: ~1 Support ticket needs to be made urgently!~

Re: ~1 Support ticket needs to be made urgently!~

Re: ~1 Support ticket needs to be made urgently!~

Re: ~1 Support ticket needs to be made urgently!~