topic Re: Login to my account in Get Support

Login to my account

mes0693 — Sat, 15 Feb 2025 00:33:14 GMT

Hi, Until today I have not had any issues logging in. Today when I try to log in this is the message I received " LET’S COMPLETE YOUR ACTIVATION - you can then either select resume activation or go to log in page.

I already have a phone number and have been using for many months so no need to activate account. When I select go to log in poge I just come back around to this same information.

I would like to be able to log in and access my account details.

Thank you

Mark

Re: Login to my account

hTideGnow — Sun, 09 Jun 2024 16:11:08 GMT

HI @mes0693

in case it is a problem with browser cahce, please try again using Incognito/private/secret mode on your browser

or try using the app as well

if still seeing the same error, then you will need to ask support agent to help. Please message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Login to my account

bot123 — Fri, 13 Dec 2024 02:17:11 GMT

I think just use another browser you'll be find

Re: Login to my account

Lando1 — Tue, 31 Dec 2024 20:40:45 GMT

Im having the exact same problem with my wife’s account. Did you ever figure it out?

Re: Login to my account

computergeek541 — Fri, 14 Feb 2025 23:11:41 GMT

Re: Login to my account

computergeek541 — Sun, 18 May 2025 16:57:44 GMT

Re: Login to my account

Pat45 — Fri, 06 Jun 2025 22:26:41 GMT

Am having the same problem

Re: Login to my account

Mikemc123 — Sun, 06 Jul 2025 15:58:06 GMT

I have been having the same problem for the last two months and they have not been able to resolve it….very frustrating as I am not able to get into my account to update credit card information so have to buy monthly vouchers at a retailer

Re: Login to my account

hTideGnow — Sun, 06 Jul 2025 16:03:05 GMT

@Mikemc123 wrote:
I have been having the same problem for the last two months and they have not been able to resolve it….very frustrating as I am not able to get into my account to update credit card information so have to buy monthly vouchers at a retailer

hi @Mikemc123 if you cannot login , ask PM support agent to help

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

or if you need to pay first to get the service resumed first, buy a voucher from Shoppers Drug mart or gas station and load the voucher using *611 on your phone

Re: Login to my account

Mikemc123 — Sun, 06 Jul 2025 16:27:40 GMT

Yes, thanks I have been in touch with the CS agents but they have not been able to resolve this yet. My phone was never disconnected as I did buy a voucher but they seem very confused with my account issue. CS wants my activation date but I’ve been with PM for years. I have tried all of the previous suggestions like clearing cache etc to no avail. Thanks again

Re: Login to my account

slusagm — Sun, 06 Jul 2025 16:33:37 GMT

@Mikemc123

if you dial 1855-4PUBLIC , enter your phone number, can the system locate your account? If it can find your account, you can then load the voucher that way as well

Re: Login to my account

computergeek541 — Sun, 06 Jul 2025 17:33:14 GMT

Re: Login to my account

slusagm — Sun, 06 Jul 2025 17:34:55 GMT

@Mikemc123

pay by voucher first using 1855 #

for login to update credit card, really no one can help you other than PM. Work with them and they will assist

Re: Login to my account

Hawkey — Thu, 10 Jul 2025 02:52:16 GMT

Me 2 mark, im thinking it's a scam to get you off a good contract. Ive tried everything & am frustrated spending so much time trying to correct it, im thinking you can't ! Im thinking about just going to my credit company & taking them off if they remove my old plan for a terrible one. To me it sure looks like that, i guess 2 good to be true. I tried to figure out the link to customer service but i couldn't find it ? Has anyone had success in that manner. What's interesting is that they give you some information but don't let you access any other, i guess especially not your credit card & plan. That's just not right ! It's blocked & i don't think accidentally ! Possibly i can just keep going on my old one but if they send a new one with still no access. This just isn't right ! I think it really is intentional because my plan is way better than the new ones. Anyways I sorta wish people could see this before signing up now !

Re: Login to my account

hTideGnow — Thu, 10 Jul 2025 02:56:39 GMT

hi @Hawkey

For plan, PM never " taking them off if they remove my old plan for a terrible one. "

if your issue is cannot login, ask PM support agent to help by messaging them. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Login to my account

Hawkey — Thu, 10 Jul 2025 05:53:58 GMT

Something is fishy here, I didn't explain my account problems. They finally let me log in this is very strange? They have all my information because they are using it from my account but won't let back in & said they are sending me another plan & new sim. Isn't that crazy? I was always logged in but then I wasn't about 2 months ago. My password wouldn't work ! Every time I tried to change it the old password came up and they said, Google & Samsung password saver had stored it. Not true, I didn't save it " i checked on both. After many tries I removed the old password when j was looking to get my Sister a plan. That's where it let me log in, I was just looking at 19 dollar plan for her, like I said on the screen came up I had now a lesser value plan & my sim would be coming I 2 weeks & was asking me to activate ? That's not good ! The only time they let. Me in & welcomed me was when I logged in through a new subscription, they have my personal information, I saw it but won't let me back in the account I'm in right now. It hasn't let. Me back & I tried everything. Too bad I was going to start another account for Sister but I think I'm just going to remove it from my credit card, or dispute it. I'm taking verbatim here, exactly what's happened. Very devious & suspicious. Rogers, hahaha isn't even that bad ! I knew there's a catch here.