topic Number porting in Get Support

Number porting

Dave5150 — Thu, 10 Jul 2025 00:43:31 GMT

Hi- new customer- I just needed to know if there was a problem with porting my number from old carrier- I was not the primary on the account but a registered user, I was told the authorization text was answered yes but need to know before I leave this wifi hotspot that it is being ported- any ideas on how to get to a live agent before they close?

thx

Re: Number porting

DennyCrane — Thu, 10 Jul 2025 00:48:48 GMT

Have you tried calling the phone number and see if it rings on the new providers phone/sim?

Re: Number porting

hTideGnow — Thu, 10 Jul 2025 00:55:04 GMT

hi @Dave5150

if there is a problem with porting, you can call PM transfer team

I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

Re: Number porting

Dave5150 — Thu, 10 Jul 2025 01:09:17 GMT

Hi- have no other phone but this one, not in a big city, no pay phones anywhere- lol

Re: Number porting

DennyCrane — Thu, 10 Jul 2025 01:11:52 GMT

You could always text yourself. Or get a friend to call you. Or download TextNow and sign up for a free VOIP number to use to call your cell number. Lots of options to test out the port.

But if you responded yes to the port authorization text, it probably worked.

Re: Number porting

Dave5150 — Thu, 10 Jul 2025 01:19:47 GMT

Thanks for all the replies- it seems to have worked- thank you