topic Re: Trying to port from Telus to PM - Getting error message "Phone number not eligible for port in Get Support

Trying to port from Telus to PM - Getting error message "Phone number not eligible for port"

Argonaut — Thu, 10 Jul 2025 01:13:43 GMT

Trying to port from Telus to PM - Getting error message "Phone number not eligible for port".

I should note that on my first try I did get to the page where I could enter my Telus Account number, on that page I got an error message about porting not being available at the moment.... Upon retrying, I can't get that far, the error message quoted above comes on the first page when I enter the number I want to port.

How can I unblock this? Can I call someone to help?

edited by computergeek541: changed category label as discussion is unrelated to Community

Re: Trying to port from Telus to PM - Getting error message "Phone number not eligible for port

TheSterlinger — Wed, 09 Jul 2025 21:51:20 GMT

@Argonaut please use the link below to message PM agents for assistance with your port.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Trying to port from Telus to PM - Getting error message "Phone number not eligible for port

BKNS27 — Wed, 09 Jul 2025 21:51:36 GMT

@Argonaut

If you are currently with Telus. It shouldn’t be an problem but PM is part of Telus.

Best to contact a CS_Agent by clicking on the Chat icon and type in Submit a Ticket or dm them directly:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Trying to port from Telus to PM - Getting error message "Phone number not eligible for port

Argonaut — Wed, 09 Jul 2025 22:58:09 GMT

Thanks all! I contacted Telus directly and they resolved the issue for me. At the moment the 2 factor authentication to log onto this portal is still associated to the old number (now overwritten), so hoping that will resolve itself.