topic Re: Cancel Order and Get a Refund! in Get Support

Cancel Order and Get a Refund!

Lost-customer — Wed, 09 Jul 2025 19:10:00 GMT

I placed an order two weeks ago, and haven't yet received a SIM! I'm going to buy another SIM from a different service provider. I find PM not only unacceptably late, but also the MOST complicated service provider to access customer support! This is ridiculous and I'm super frustrated! How can I cancel the order and get my refund?

Re: Cancel Order and Get a Refund!

ORNGNBLK — Wed, 09 Jul 2025 19:16:54 GMT

@Lost-customer before you go. where did you order your SIM from ? May i suggest buying one from Amazon for $4.99-$5.00. Quick shipping to most major areas and often with tracking. Once the set up is complete, youll find that PM Customer Service (mainly from this community) is top notch

Re: Cancel Order and Get a Refund!

Lost-customer — Wed, 09 Jul 2025 19:19:16 GMT

I ordered on PM website. It's been two weeks! I needed a SIM so I'm going to a store to buy another service provider now. I can't wait any longer.

Re: Cancel Order and Get a Refund!

ORNGNBLK — Wed, 09 Jul 2025 19:22:22 GMT

I've sent you a private message. Please check your community mailbox. Hope this helps

Re: Cancel Order and Get a Refund!

CSA_PM — Wed, 09 Jul 2025 19:23:26 GMT

Hello @ Lost-customer,

If the SIM card hasn't arrived yet, you can buy one from a nearby store or online from Amazon, and we will apply a credit equal to the value of the SIM after activation. You just need to send us a picture of the receipt. Here you can find the nearest store: https://www.publicmobile.ca/en/pick-up-SIM

Re: Cancel Order and Get a Refund!

slusagm — Wed, 09 Jul 2025 19:23:48 GMT

@Lost-customer

please work with PM by submit a ticket., they can arrange cancellation and refund or help to continue with the activation.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage