topic Re: Impossible to access my account in Get Support

Impossible to access my account

6zoliver6 — Wed, 09 Jul 2025 18:23:53 GMT

Hi, I received a texto telling me than my credit card will expire in 30 days. So I need to change it on my payment method, but I'm unable to access to my account. When I try to login, I'm asked to finish my registration ? But I have an account, so what should I do to be able to manage my account ?

Thanks

Re: Impossible to access my account

ORNGNBLK — Wed, 09 Jul 2025 18:35:54 GMT

@6zoliver6 you can try to log in using private browser/incognito mode and see if that helps. If not, open a chat using the orange bubble on the bottom right and have CS Agent give you a hand. Hope this helps

Re: Impossible to access my account

slusagm — Wed, 09 Jul 2025 18:37:12 GMT

you need PM to help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Impossible to access my account

CSA_PM — Wed, 09 Jul 2025 21:33:10 GMT

Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.