topic Re: ERROR in Account activation in Get Support

ERROR in Account activation

JaredWolfe — Wed, 09 Jul 2025 19:58:18 GMT

I have recently added an account for an APPLE WATCH. PUBLIC MOBILE accepted the watch IMEI and even showed a photo of an Apple Watch and then it accepted payment for this Apple Watch eSim $19 per month plan. NOW I am aware they do not support Apple Watch so I want to cancel. I NEED HELP FROM PUBLIC MOBILE ACTUAL SUPPORT because Accessing my account is currently impossible, because it is trying to send a 6-digit code to the new phone number which I DO NOT HAVE ACCESS TO!!! Since PUBLIC has NO proper support lines that I can access, I am stuck, and unable to cancel the account on my own or even send in a ticket to contact support. Kindly EMAIL ME!

Re: ERROR in Account activation

hTideGnow — Wed, 09 Jul 2025 17:15:41 GMT

hi @JaredWolfe

the PM esim does not work on Apple watch. The watch needs a carrier that support its and PM is not one of them. You need to go with Telus if you want to activate for Apple watch

you will need to ask PM support to cancel the account and provide refund.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: ERROR in Account activation

JaredWolfe — Wed, 09 Jul 2025 17:19:02 GMT

How do ask PM support to cancel the account and provide refund - If I cannot even log in? It is trying to send a 6-digit code to the phone number, but that number is not activated on any device -- so my only option is to message on this public message board.

Re: ERROR in Account activation

colleeno — Wed, 09 Jul 2025 17:21:07 GMT

@JaredWolfe

This is a public forum that anyone can see so you should edit out your email address from your original question.

Re: ERROR in Account activation

CSA_PM — Wed, 09 Jul 2025 19:38:50 GMT

Hello @JaredWolfe,

You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage