topic No highlighted errors visible in Get Support

No highlighted errors visible

Heather5754 — Wed, 09 Jul 2025 17:04:00 GMT

I sent my Telus cell number to Public Mobile but it isn’t activated so cannot access My Account.

Re: No highlighted errors visible

Heather5754 — Wed, 09 Jul 2025 17:06:19 GMT

Will you please activate my cell phone number

Re: No highlighted errors visible

hTideGnow — Wed, 09 Jul 2025 17:06:40 GMT

hi @Heather5754

you were using the PM app to activate?

and,you didn't see an error at Step 6 of the activation? how you know there was any error? did you try the physical sim in another phone? or if esim, you chekced and the esim is set as Primary and enableD?

if you need PM support to check and help, message them.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No highlighted errors visible

CSA_PM — Wed, 09 Jul 2025 21:35:00 GMT

Hi there. I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage