topic Re: CS_Agent in Get Support

CS_Agent

Sandy75 — Tue, 08 Jul 2025 22:51:07 GMT

Hi my phone line and internet has not been woring since 3pm my card was withdrawd withe the payment on the 5th i dont have wifi im stuck help please asap thank you Sandra xxxxx 438-xxx-xxxx

Edit by Dunkman: removed personal information

Re: CS_Agent

slusagm — Tue, 08 Jul 2025 22:42:50 GMT

check outage map and see any outage in your area
https://www.telus.com/en/bc/outages

Adn try Reset network settings on your phone

if you still cannot make it work, ask PM

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: CS_Agent

CSA_PM — Wed, 09 Jul 2025 15:38:37 GMT

Hello @ Sandy75,

As Slusagm mentioned, you’ll need to send a private message and one of the agents will assist you.