topic Re: PLS HELP: Payment Vouchers not Showing Up in Get Support

PLS HELP: Payment Vouchers not Showing Up

WindyOrbits — Wed, 09 Jul 2025 20:05:43 GMT

I loaded $30 (image 1), and it says "payment successful" (image 2), but when I go back to the homepage, it still says I only have $9 (what I had already left over from this month's payment) so nothing loaded (image 3).

How can I resolve this?? Please help! Thanks!

Re: PLS HELP: Payment Vouchers not Showing Up

hairbag1 — Wed, 09 Jul 2025 14:11:00 GMT

@WindyOrbits

could be just known cache issue. I'd suggest using web version but clear cache files and try a different browser...I use Firefox without probs. See if that helps.

Re: PLS HELP: Payment Vouchers not Showing Up

BKNS27 — Wed, 09 Jul 2025 14:12:06 GMT

@WindyOrbits

Swipe down on the screen on the phone to refresh the page.

Re: PLS HELP: Payment Vouchers not Showing Up

WindyOrbits — Wed, 09 Jul 2025 14:27:24 GMT

I have tried now with Firefox, Chrome and Edge. All in incognito mode. On every platform, it shows "successful payment" but then I go back to homepage and it shows $9.

Re: PLS HELP: Payment Vouchers not Showing Up

WindyOrbits — Wed, 09 Jul 2025 14:28:50 GMT

This is on desktop. I have tried incognito mode and logging in and out of my account multiple times.

Re: PLS HELP: Payment Vouchers not Showing Up

WindyOrbits — Wed, 09 Jul 2025 14:35:43 GMT

@BKNS27 @hairbag1 is there a PM customer service number/email/messaging platform I can contact or something? I have been with PM for years with no issue but this is so frustrating. I have tried dialing *611, using web login, and app. All to no avail...

Re: PLS HELP: Payment Vouchers not Showing Up

hairbag1 — Wed, 09 Jul 2025 14:37:35 GMT

@WindyOrbits wrote:
@BKNS27 @hairbag1 is there a PM customer service number/email/messaging platform I can contact or something? I have been with PM for years with no issue but this is so frustrating. I have tried dialing *611, using web login, and app. All to no avail...

Click the orange bubble on lower right side of page to start the process of contacting Customer Support...see if they can help. Watch the little envelop icon on top right side of page will be highlighted when they respond.

Re: PLS HELP: Payment Vouchers not Showing Up

hairbag1 — Wed, 09 Jul 2025 14:46:20 GMT

@WindyOrbits

looks like today was the day that your regular plan was to renew itself. Log in to your account > Payments > scroll down to View Payment History....see if your account renewed successfully using those voucher funds.

Re: PLS HELP: Payment Vouchers not Showing Up

WindyOrbits — Wed, 09 Jul 2025 14:50:46 GMT

@hairbag1 No the renewal payment went through a couple hrs ago. And the weird thing is at 8am, I was able to load 1 of the 3 vouchers I had.

But the other two are not loading:

Re: PLS HELP: Payment Vouchers not Showing Up

WindyOrbits — Wed, 09 Jul 2025 14:51:52 GMT

@hairbag1 ok I submitted 2 tickets (couldn't figure out how to add both vouchers onto one support ticket). Will update you on what they say 😕

Re: PLS HELP: Payment Vouchers not Showing Up

hairbag1 — Wed, 09 Jul 2025 14:52:47 GMT

@WindyOrbits wrote:
@hairbag1 ok I submitted 2 tickets (couldn't figure out how to add both vouchers onto one support ticket). Will update you on what they say 😕

Good luck and keep us posted.

Re: PLS HELP: Payment Vouchers not Showing Up

WindyOrbits — Wed, 09 Jul 2025 15:25:40 GMT

@BKNS27 @hairbag1 The agent manually added the $30 to my account balance and I now see them reflected on my homepage balance.

Woohoo. Thank you both!

Re: PLS HELP: Payment Vouchers not Showing Up

computergeek541 — Wed, 09 Jul 2025 20:04:47 GMT

self solution removed