topic Re: Sim card stuck in old phone in Get Support

Sim card stuck in old phone

John459 — Fri, 16 Jan 2026 19:14:38 GMT

I have bought a new phone. The sim card is stuck in it. If I use the Change Your Sim Card feature in the account to change the sim card do I loose any days? do I have to repay for a whole month or do I just carry on to my next renewal date.? Is there any danger of me loosing my telephone number???

Re: Sim card stuck in old phone

Dunkman — Wed, 09 Jul 2025 12:08:07 GMT

@John459

Need to purchase a new physical SIM card and then change the SIM card number via your self service account. You will not lose your number. PM payment cycle will not change when you change the SIM card number. The same next payment date.

Another quicker option is if your new phone is eSIM compatible, you can download the PM app on your new phone and purchase eSIM. The eSIM will download on your new phone and the old physical SIM card will be inactive.

Re: Sim card stuck in old phone

BKNS27 — Wed, 09 Jul 2025 14:22:08 GMT

@John459

Why don’t you bring it into a cell repair shop to get the old SIM out and place it into the new phone. There shouldn’t be any charge for a simple work.

Re: Sim card stuck in old phone

Yummy — Wed, 09 Jul 2025 14:15:25 GMT

Did you try using tweezers to pull out SIM card?
You will not lose any days if you transfer number from one SIM to another.

Re: Sim card stuck in old phone

John459 — Wed, 09 Jul 2025 14:26:56 GMT

Is it the same with an E-Sim? If I were to get an e-sim would it work the same way? That is I pay the 5 dollars for the e-sim - my old number switches with no loss of time?

Re: Sim card stuck in old phone

Yummy — Wed, 09 Jul 2025 16:59:57 GMT

@John459 wrote:
Is it the same with an E-Sim? If I were to get an e-sim would it work the same way? That is I pay the 5 dollars for the e-sim - my old number switches with no loss of time?

Absolutely! Switching SIMs keep everything you have on your account: bonuses, funds, add-ons, etc. Same is true if you switch Plans.
And switching eSIM (getting a new one if old fails or you change phones) should be free while obtaining new physical SIM will cost you price of SIM.

Re: Sim card stuck in old phone

Phone78change — Fri, 16 Jan 2026 16:38:06 GMT

Thanks for the suggestion, still working on it to get it out to transfer it to the new phone.

Re: Sim card stuck in old phone

hTideGnow — Fri, 16 Jan 2026 16:43:38 GMT

@Phone78change

are you @John459 ? this is a 6 month old post and you are still working to get the sim out from the phone?

why not get a new one? buy from Amazon for $5 or buy from store for $10

Re: Sim card stuck in old phone

computergeek541 — Fri, 16 Jan 2026 19:17:18 GMT

@BKNS27 wrote:
@John459
Why don’t you bring it into a cell repair shop to get the old SIM out and place it into the new phone. There shouldn’t be any charge for a simple work.

Nobody should ever make this assumption. Simply put, that is a repair service and customers should expect to pay for such service.

Re: Sim card stuck in old phone

Phone78change — Sat, 17 Jan 2026 06:38:39 GMT

@computergeek541, u r right. It's a repair service & customers should expect to pay for their time. Better to buy a new SIM card for the new phone.