Forgot account email and forgot email button won't work.

Fkrabel — Wed, 09 Jul 2025 02:42:41 GMT

Hi there,

I have another account with you guys where my phone plan is registered to but cannot login to it. I have no idea what the email attached to the account is and none of my usual email addresses seem to be linked to it, as using the forgot email button says its sending my a code but none of my emails are getting it. I was wondering if there was a way I could just log in with my phone number and then change the email from there, or if someone could tell me what the email address is that is linked to my account so I can see if I still have access to it or not.

Thanks

Re: Forgot account email and forgot email button won't work.

slusagm — Wed, 09 Jul 2025 02:43:43 GMT

you need PM to help.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: Forgot account email and forgot email button won't work. in Get Support

Forgot account email and forgot email button won't work.

Re: Forgot account email and forgot email button won't work.