topic Re: Service problem in Get Support

Cancellation

Ofel — Wed, 09 Jul 2025 01:15:56 GMT

Hi, please help me how to cancel my plan or service. I’m having trouble paying 2 networks. I’m so confused.

Service problem

Ofel — Wed, 09 Jul 2025 01:44:24 GMT

The service is terrible, public mobile didn’t fix the processing of portal out from my previous network so it accidentally switch to 2 networks - I’m paying 2 different bills from 2 networks😅

Re: Cancellation

slusagm — Wed, 09 Jul 2025 01:26:54 GMT

are you new subscriber who just joined and would like to cancel? You will need to message support and ask them to help if it is a new activation and you cannot even login My Account. Message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

If you are not new activation, and you can login My Account, go to Payment->Manage Subscription and turn off Subscribed

Re: Service problem

slusagm — Wed, 09 Jul 2025 01:29:28 GMT

if porting out from your previous account is an issue, it could be your original provider didn't release your line

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

Re: Service problem

Ofel — Wed, 09 Jul 2025 01:37:02 GMT

when I port out the number does it mean my present phone number will be released from my previous network or they will stop the service?

Manage my account

Ofel — Wed, 09 Jul 2025 01:39:25 GMT

Please help how to cancel automatic pay on my card

Re: Service problem

computergeek541 — Wed, 09 Jul 2025 01:43:54 GMT

@Ofel wrote:
when I port out the number does it mean my present phone number will be released from my previous network or they will stop the service?

Upon number porting completion, the service at the old carrier automatically gets cancelled.

Re: Manage my account

hairbag1 — Wed, 09 Jul 2025 01:55:18 GMT

@Ofel

that's easy...log in to your account > Manage Subscription > then disable SUBSCRIBED. Your next autorenew will fail so you'll need to manually pay. Get some payment vouchers at Shell gas or 7-11, then dial 611 to add 'em to your account for regular plan renewal.

added...

you were given suggestion and a link to use to cancel your account by @slusagm

https://productioncommunity.publicmobile.ca/t5/Get-Support/Cancellation/td-p/1350214

Re: Cancellation

Dunkman — Wed, 09 Jul 2025 02:25:47 GMT

@Ofel

From your previous posts, from my understanding, it looks like that you are a new PM customers. Tried to port over from your old carrier, but it looks like it failed. That is why you are paying for both services. (Public mobile and previous carrier).

If you want to continue with Public mobile, then you would need to call the Telus team porting phone number (previous private messaged to you in your first post). This team will help re-start the porting process. Keep your old carrier SIM card in your phone. You will need to respond "yes" to your previous carrier port request text. However, the Telus team porting team might not be working at this time of night.

If you just want to go back to your previous carrier and cancel your PM plan, then login into your PM self service account. In payment section, unsubscribe to your subscription. Then at the next payment date, your PM account will be suspended and after 90 days of suspension, your PM account will be permanently closed.

P.S. I combined your various posts since they dealt with the same issue.