topic Re: Not Receiving Phone Calls & Messages after porting the number in Get Support

Not Receiving Phone Calls & Messages after porting the number

Alad — Wed, 09 Jul 2025 00:14:30 GMT

After porting the number I am not receiving any phone calls or messages. I am able to make a call thogh.

Can I get help please?

Re: Not Receiving Phone Calls & Messages after porting the number

Dunkman — Wed, 09 Jul 2025 00:18:24 GMT

@Alad

How long ago did you port your number? It can take 1-2 hours for port to be completed.

Did you respond "yes" to your old carrier's port request text?

Re: Not Receiving Phone Calls & Messages after porting the number

Sansan — Wed, 09 Jul 2025 00:20:55 GMT

Did you remove your previous SIM card from your phone? Check to make sure that the Public Mobile SIM is showing as primary in the sim manager ?

Re: Not Receiving Phone Calls & Messages after porting the number

Alad — Wed, 09 Jul 2025 01:33:40 GMT

I did remove it but I need to make sure if it is showing as a primary sim manager.

Thanks

Re: Not Receiving Phone Calls & Messages after porting the number

Alad — Wed, 09 Jul 2025 01:33:53 GMT

Yesterday

Re: Not Receiving Phone Calls & Messages after porting the number

Dunkman — Wed, 09 Jul 2025 02:10:36 GMT

@Alad wrote:
Yesterday

@Alad

Then your port was not successful. I will private message you the Telus team porting team phone number. They might not be working at the present time, so you might need to call tomorrow morning.

Re: Not Receiving Phone Calls & Messages after porting the number

Alad — Wed, 09 Jul 2025 02:30:52 GMT

Thanks

Re: Not Receiving Phone Calls & Messages after porting the number

Gr80 — Fri, 11 Jul 2025 05:41:24 GMT

please send number