topic No Money In Account in Get Support

No Money In Account

Dave441 — Tue, 08 Jul 2025 22:22:42 GMT

Hello,

Just signed up and I am getting the message my subscription expired. I just paid 42.00 for the plan and haven't had it even an hour and it's asking for another payment. I am willing to pay again but I want a refund for the first payment.

Re: No Money In Account

slusagm — Tue, 08 Jul 2025 22:26:19 GMT

likely just an error. but you can check with PM directly

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No Money In Account

Handy1 — Tue, 08 Jul 2025 22:34:31 GMT

@Dave441 Try rebooting the phone first see if that helps if you haven’t already tried it . If you have use link to support that @slusagm gave you

Re: No Money In Account

CSA_PM — Wed, 09 Jul 2025 15:15:51 GMT

Thank you for the escalation! The customer is already in contact with an agent.