topic How to cancel my subscription in Get Support

How to cancel my subscription

Tanroy — Tue, 08 Jul 2025 20:42:25 GMT

Re: How to cancel my subscription

hTideGnow — Tue, 08 Jul 2025 20:45:39 GMT

you can port out your number, activate new account with the new carrier and give them your PM account number to arrange port out

if you don't need to port out, just login My Account, go to Payment, click Manage Subscription and then disable Subscribed there

Re: How to cancel my subscription

slusagm — Tue, 08 Jul 2025 20:45:40 GMT

hi @Tanroy are you new subscriber who just joined and would like to cancel? You will need to message support and ask them to help if it is a new activation and you cannot even login My Account. Message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

If you are not new activation, and you can login My Account, go to Payment->Manage Subscription and turn off Subscribed

Re: How to cancel my subscription

Dunkman — Tue, 08 Jul 2025 20:47:26 GMT

@Tanroy

A few ways:

1. If you port your PM number to another mobile company, it automatically closes your PM account.

2. In your self service account, unsubscribe from your prescription. Then at your next renewal date, your account will be suspended. After 90 days of suspension, your account will be premanently closed.