topic Re: Change from $25 3G to 4G plan in Get Support

Change from $25 3G to 4G plan

pra25 — Mon, 07 Jul 2025 19:51:11 GMT

Hello,

I see that public mobile is offering the same $25 plan that i have with 4GB data and 4G speeds while i am on 1GB data and 3G speeds paying $25.

How could i switch over to this plan and also keep my referral and loyalty bonuses.

Thanks.

Re: Change from $25 3G to 4G plan

slusagm — Mon, 07 Jul 2025 19:57:52 GMT

you can only change to plans offered on your own profile. Login My Account, check Change Subscription page and see if the plan is there. If so, click Change on Renewal to schedule a plan change.

But if not there, sorry, then you cannot get that plan.

Re: Change from $25 3G to 4G plan

hTideGnow — Mon, 07 Jul 2025 20:02:40 GMT

hi @pra25

you likely cannot change to the new $25 from your current $25. PM only allows subscribers to change to some plans but now all. From what we know, the new $25-4GB plan is only for new activation or people with a plan lower than $25

but you can check again on your own Change Subscription page. Just login My Account and Click Change Subscription to see if the new plan is available for you to change to

Re: Change from $25 3G to 4G plan

funpig1 — Tue, 08 Jul 2025 17:17:11 GMT

@pra25

There are going to be thousands of subscribers like you in the same situation in the upcoming months as public mobile and Telus switch away from 3G.

In my opinion, Public Mobile should make a comparable 4G plan at the same cost or less for its existing 3G subscribers. It would be unfair for PM to force their subscribers to pay more to continue their service.

Check your change subscription to see if such a plan is available for you to switch. If not, I would suggest that you open a ticket and complain to a customer service agent. Good luck.