topic Re: My account in Get Support

My account

KarenGrixti — Tue, 08 Jul 2025 16:34:51 GMT

When I log in it goes to a page that says "let's activate your account" I did start a new subscription but as soon as I paid they locked the account and removed all of my settings. I can not activate anything to cancel this transaction because I can't access any information in my account.

Re: My account

softech — Tue, 08 Jul 2025 16:47:54 GMT

@KarenGrixti

the error simply means PM Eversafe system is unable to match your login email with your My Account. No worries, this is an easy fix for PM support, simply engage them by direct message. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: My account

hTideGnow — Tue, 08 Jul 2025 16:58:01 GMT

HI @KarenGrixti

so, this is a new subscription? did you use the PM app to complete the activation at Step 6? If not, please download use the PM app and login and complete the rest of the activation steps

Re: My account

CSA_PM — Tue, 08 Jul 2025 17:17:42 GMT

Hello @ KarenGrixti,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage