topic New account in Get Support

New account

Warrsher — Tue, 08 Jul 2025 16:07:57 GMT

Yesterday I opened an account but then asked a customer support agent to cancel it because of a misunderstanding by me. Public has already taken my first payment. I downloaded an esim card but on a different phone. If we can start over I will need to order or pick up an actual sim card not an esim. Can we do this? Warren xxxxxx,email xxxxxx@xxxx.com, phone number 778-xxx-xxxx

Re: New account

slusagm — Tue, 08 Jul 2025 16:06:29 GMT

Yes, you ccan advise PM not to cancel your account yet and wait for you to get a physical sim. You already talking to PM via messaging i guess, so just reply them and ask them to hold on

Then buy a physical sim from Telus or Koodo or Mobile Klink or Amazon, then message PM back and ask them to update the sim card number

Re: New account

Dunkman — Tue, 08 Jul 2025 16:06:52 GMT

@Warrsher

More details would be helpful. What did the Customer service agent (CSA) respond to you? Did they cancel your account?

If you want to stay with Public mobile and use the same activated plan, then you will need to purchase a physical SIM card and then contact CSA to change on your account.

I will edit your post to remove personal information

Re: New account

Warrsher — Tue, 15 Jul 2025 23:29:11 GMT

All done and online with Public Mobile now