topic Re: Login problems in Get Support

Login problems

Ryann2 — Tue, 08 Jul 2025 02:29:13 GMT

I am trying to log in and the account t keeps stating “continue activation” or “go to login” and then the same steps again.

i want to access my account to change details in my profile.

Re: Login problems

Chalupa_Batman — Tue, 08 Jul 2025 02:30:14 GMT

@Ryann2 wrote:
I am trying to log in and the account t keeps stating “continue activation” or “go to login” and then the same steps again.

i want to access my account to change details in my profile.

Reach out to a CS Agent to help.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Login problems

softech — Tue, 08 Jul 2025 02:30:58 GMT

@Ryann2

do you still have active service with PM? if you have active service but that that error, it simply means the system was unable to match up your login email with your My Account. No worries, it is an easy fix for PM, you just need to engage them by direct message. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there