topic Merge accounts in Get Support

Merge accounts

Rabahferhi — Mon, 07 Jul 2025 22:32:41 GMT

Hello.

Please can you let me know if there is a way to merge my family accounts. I just moved from Fido tp public mibile. Seems that no i have to manage 4 acounts. How can i proceed. thanks

Re: Merge accounts

softech — Mon, 07 Jul 2025 20:58:02 GMT

sorry @Rabahferhi , PM has a very simply system, one email login for one account/phone number. There is no family accounts and hence cannot merge your 4 accounts into one

Re: Merge accounts

Rabahferhi — Mon, 07 Jul 2025 21:00:21 GMT

Ok i understand. hope there will be no issues with the payments happening the same day. Thanks

Re: Merge accounts

softech — Mon, 07 Jul 2025 21:03:32 GMT

@Rabahferhi

are they all same plan (same amount)? there is a slight chance but this is more on the credit card said whether the system thinks it is a duplicated transaction.

Re: Merge accounts

Jedi1 — Mon, 07 Jul 2025 22:20:05 GMT

I used two separate cards for our 5 plans as I had a similar concern when I set ours up with PM.

Re: Merge accounts

Rabahferhi — Tue, 08 Jul 2025 02:10:35 GMT

Yes 3 same amount and plan. The 4th one another plan.

Re: Merge accounts

softech — Tue, 08 Jul 2025 02:11:58 GMT

@Rabahferhi / @Jedi1

the plan does not matter, the system simply does not allow single account management. One email for one account is the only way here. Sorry