topic Account non existing in Get Support

Account non existing

Gage97 — Mon, 07 Jul 2025 19:05:07 GMT

I have 2 accounts with public mobile. One for my personal and one for my business. I’m trying to cancel my business phone plan because I no longer need it. Now when I went to sign into my account once signed in it asked me to register for a phone plan, almost as if my account never existed in the first place. Both accounts are under different emails and I have no issues with my personal account but my business account is giving me some trouble and there’s no option to cancel because there’s “no account set up”. Yet it still takes my money every month.

Any help with this is greatly appreciated.

Re: Account non existing

DennyCrane — Mon, 07 Jul 2025 19:11:50 GMT

Does the business phone service still work? If yes, then it must be under a different email address.

Re: Account non existing

slusagm — Mon, 07 Jul 2025 19:15:00 GMT

you should have a different email logins for the 2 account.

but check with PM and they can sort it out. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage