topic Re: New User, No Service? in Get Support

New User, No Service?

Norm — Tue, 04 Jan 2022 23:09:46 GMT

As near as I can tell I've followed all instructions properly. Unlocked Iphone 5s previously with telus. Telus sent me an e-mail and automatically stopped my service after setting up with Public Mobile..

I installed my new PM sim card and turned on my phone. My phone only shows "No Service".

I've tried resetting everything with no luck. Please help this is so frustrating.

Re: New User, No Service?

mtfolks — Mon, 11 Jun 2018 18:44:30 GMT

When you reset everything did you try resetting your network settings and manually selecting Public Mobile?

Re: New User, No Service?

Norm — Mon, 11 Jun 2018 18:46:15 GMT

Sure did.

Re: New User, No Service?

CS_Agent — Mon, 11 Jun 2018 18:47:35 GMT

Hi,
If you have any questions concerning your account, just send a private message through the following link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New User, No Service?

mtfolks — Mon, 11 Jun 2018 18:49:11 GMT

You may need to have a moderator look into it. Try sending them a DM. Possible the activation failed even if it said it went thru okay.

Re: New User, No Service?

meocon — Mon, 11 Jun 2018 18:55:58 GMT

@Norm did you check IMEI of your iPhone to make sure it's not blacklisted?

Re: New User, No Service?

MacMe — Mon, 11 Jun 2018 18:57:39 GMT

You can try a carrier update:

Make sure that your device is connected to a Wi-Fi or cellular network.
Tap Settings > General > About. If an update is available, you'll see an option to update your carrier settings.
To see the version of carrier settings on your device, tap Settings > General > About and look next to Carrier.

Re: New User, No Service?

Norm — Mon, 11 Jun 2018 19:11:48 GMT

My phone sees the carrier as "Public Mobile 32.0". But for network "Not Available"

Re: New User, No Service?

makkahn28 — Mon, 11 Jun 2018 19:15:54 GMT

Just curious, what handset model you have?

This maybe the way to determine compatability

Re: New User, No Service?

Norm — Mon, 11 Jun 2018 19:23:11 GMT

Either the moderator fixed it or I got lucky. Either way just started working. Thanks

Re: New User, No Service?

srlawren — Mon, 11 Jun 2018 20:48:57 GMT

@makkahn28 wrote:
Just curious, what handset model you have?

This maybe the way to determine compatability

@makkahn28 FYI this was stated in the original post.