topic Re: I made a mistake with esim in Get Support

I made a mistake with esim

tina_l — Mon, 07 Jul 2025 16:43:18 GMT

When I tried to subscribe to public mobile and went through the process I went with esim because I thought my phone could do it. But I found out later that it doesn't support esim and I started the process with esim and now stuck. Can anyone help me?

Re: I made a mistake with esim

Dunkman — Mon, 07 Jul 2025 16:53:07 GMT

@tina_l

You will need to purchase a physical SIM card and contact need to contact customer service agent. I will try to escalate your post to CK_PM. They should private message you directly within 0.5-1 hour.

Re: I made a mistake with esim

tina_l — Mon, 07 Jul 2025 16:59:44 GMT

I will purchase a physical SIM card. Another problem I'm having is that the number has been ported to public mobile and now I don't have access to that number because I'm half way through the process of subscribing to public mobile. How do I undo this mess I made?

Re: I made a mistake with esim

CSA_PM — Mon, 07 Jul 2025 17:00:45 GMT

Hello @ tina_l,

You’ll need to purchase a physical SIM card. You can buy one from a nearby store or order it online from Amazon. Once you have the SIM card, send a private message and we’ll complete the activation for you.

Re: I made a mistake with esim

tina_l — Mon, 07 Jul 2025 17:25:02 GMT

Hello @CSA_PM I sent you a private message. I got a physical SIM card. What do I do next?

Re: I made a mistake with esim

CSA_PM — Mon, 07 Jul 2025 18:04:38 GMT

Hello @ tina_l,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage