topic Re: Rewards for Subsrciption in Get Support

subscribe a new plan

Ggk — Mon, 07 Jul 2025 15:15:15 GMT

Hello community,

can you please advise me How to change my Plan subscription?

Thanks

Re: subscribe a new plan

hTideGnow — Mon, 07 Jul 2025 15:17:07 GMT

just login My Account, click Change Subscription link and pick the plan you like. Remember to use Change on Renewal to schedule a plan change instead of Change Now

and remember, you can only choose what is available for your account. If it is not there, you can't change to it

Re: subscribe a new plan

ORNGNBLK — Mon, 07 Jul 2025 15:18:21 GMT

@Ggk IF USING APP OR WEBVERSION. Go to "my account", 'my subscription" then "change subscription" - If you see one that is to your liking, you can select it to "change on renewal" so you dont lose any unused minutes or date that you currently have left. The new plan will take effect on your next renewal cycle. Be sure to take a screenshot of your upcoming renewal, just in case something happens, you will need the proof to fall back on

Rewards for Subsrciption

Ggk — Mon, 07 Jul 2025 15:40:58 GMT

Hello,

can I use my rewards for new subscription plan and how does it work?

Please advise,

Thanks,

Re: Rewards for Subsrciption

hairbag1 — Mon, 07 Jul 2025 15:44:05 GMT

@Ggk

you use reward Points for the plan they are associated with...you can't start a new plan with those points. You need a new sim to start a new account, but you can use the referal code from your plan and you'll both get referal benefit.

Re: Rewards for Subsrciption

Yummy — Mon, 07 Jul 2025 15:49:25 GMT

Your rewards are for YOU only. You cannot gift, nor transfer them to anybody.
As you collect points convert them to money to purchase various add-ons or lower your bill.

Re: Rewards for Subsrciption

Ggk — Mon, 07 Jul 2025 15:52:46 GMT

can I ask my friend to change to new plan, is this count as referral? please advise

Re: Rewards for Subsrciption

hairbag1 — Mon, 07 Jul 2025 16:20:03 GMT

@Ggk wrote:
can I ask my friend to change to new plan, is this count as referral? please advise

You have a referal code assigned to your own account and when your friend activates his new account, he'll be given opportunity to use your referal code to get a $10 credit to his account and you'll get 1 Point for every time he renews his account. Give friend your referal code to use during activation. If he's already activated, he must message Customer Support with your code and they can add it to his account.

subscribe a new plan

Ggk — Mon, 07 Jul 2025 16:44:04 GMT

Hello community,

You are really helpful with all the questions I have and I really appreciate it,

I just opted new subscription, but my question is ;-

can i still access my old Add-On's with new subscription plan?

Please advise,

Thanks,

Re: subscribe a new plan

ORNGNBLK — Mon, 07 Jul 2025 16:48:45 GMT

@Ggk most purchased add-ons will remain until used (ie: LD minutes / extra data) regardless if you change plans or not. Hope this helps

Re: subscribe a new plan

Yummy — Mon, 07 Jul 2025 17:03:04 GMT

If it is the SAME account and you just changed plan ALL add-on, bonuses, etc. stays with you.
All these (add-ons, bonuses) are connected with the account not plan.

BUT if you are asking can you transfer add-ons, bonuses from one account to another answer is NO.

competitive pricing

Ggk — Tue, 08 Jul 2025 09:48:26 GMT

Hello community,

Can I get any extra discount if I pay for a year in advance or in one payment?

this would be great advertisement if Public gives an extra discount to those users who would like to pay the whole year in one payment,

please share your thoughts,

Thanks,

Re: competitive pricing

computergeek541 — Tue, 08 Jul 2025 10:11:33 GMT

@Ggk wrote:
Can I get any extra discount if I pay for a year in advance or in one payment?
this would be great advertisement if Public gives an extra discount to those users who would like to pay the whole year in one payment,

Public Mobile doesn't have any yearly plans and there are no additional discounts for paying ahead of time. I wouldn't suggest paying for services that far ahead of time as Public Mobile doesn't offer refunds.

Re: competitive pricing

computergeek541 — Tue, 08 Jul 2025 14:13:32 GMT

unnecessary repetition

Re: competitive pricing

slusagm — Tue, 08 Jul 2025 14:32:16 GMT

@Ggk

they come out with 90 days option sometimes, but that option is on and off

and when people leave the country long, they would rather do the Account suspension for 90 days and renew for 30 days after trick.. that saves them money

the annual option is more for low usage customer. Telus has it, but not PM