topic Re: Samsung A02s not making or receiving phone calls in Get Support

Samsung A02s not making or receiving phone calls

RBH-kid — Mon, 07 Jul 2025 04:51:30 GMT

Hi,

My phone has stopped calling /receiving calls.

I am still getting messages.

My plan is active and I am able to use this SIM from another phone to make calls.

Please help.

Re: Samsung A02s not making or receiving phone calls

Sansan — Mon, 07 Jul 2025 06:39:28 GMT

@RBH-kid your phone might be affected by the changes to the 3G reframing.

You can read more about this in the link below. If your phone is not on the Public Mobile list of approved phones, then your calling feature could be affected and unfortunately you'll need to change to a different phone on the list.

https://www.publicmobile.ca/en/get-help/articles/850-turndown

Re: Samsung A02s not making or receiving phone calls

BKNS27 — Mon, 07 Jul 2025 09:06:10 GMT

@RBH-kid

Go to Settings>Connection>Mobile Network>Network Mode and enable VoLTE.

Re: Samsung A02s not making or receiving phone calls

hTideGnow — Mon, 07 Jul 2025 12:43:10 GMT

hi @RBH-kid

A02S is not a model on PM's VoLTE whitelist. With PM reframing the 3G-850Mhz, only 3G-1900Mhz will be available to be used for voice or VoLTE. However, your phone does not have 3G-1900 and PM does not allow your phone to be used on VoLTE.

You don't need to try to turn VoLTE on either, PM hides the toggle and you won't be able to turn it on yourself

So, you really need a compatible phone. Other carriers are getting rid of 3G too, so, you will have the same issue with other carriers with this phone

Re: Samsung A02s not making or receiving phone calls

RBH-kid — Mon, 07 Jul 2025 13:51:29 GMT

I cant see any such settings in settings>connections>mobile network.

Re: Samsung A02s not making or receiving phone calls

hTideGnow — Mon, 07 Jul 2025 13:55:31 GMT

hi @RBH-kid

as said, you won't be able to find the VoLTE toggle as it is hidden by the carrier

Re: Samsung A02s not making or receiving phone calls

RBH-kid — Mon, 07 Jul 2025 14:27:27 GMT

i am thinking about another carrier. .. there is always some kind of trouble with PM 😞

Re: Samsung A02s not making or receiving phone calls

Sansan — Mon, 07 Jul 2025 17:02:47 GMT

Make sure that before you switch to another carrier, you research them carefully to make sure that this phone will work there now and in the distance future.