topic Re: Incoming Phone Calls go Directly to Voicemail in Get Support

Incoming Phone Calls go Directly to Voicemail

Iansand196 — Mon, 07 Jul 2025 04:18:18 GMT

When others call the phone number of this providers phone they are immediately sent to voicemail. If they wait 5 seconds and call again the phone call goes through. Why is it going straight to voicemail, but the person is not in a phone call? Thanks

Re: Incoming Phone Calls go Directly to Voicemail

slusagm — Mon, 07 Jul 2025 03:53:37 GMT

What phone do you have?

You phone likely not on PM's VoLTE whitelist and still using 3G for voice calls but have a weak 3G coverage where you are

Try changing the phone's network mode to 3G and test if incoming calls come smoothly

Re: Incoming Phone Calls go Directly to Voicemail

BKNS27 — Mon, 07 Jul 2025 09:07:46 GMT

@Iansand196

Try resetting the Network setting and reboot your phone.

Re: Incoming Phone Calls go Directly to Voicemail

Iansand196 — Mon, 07 Jul 2025 14:40:36 GMT

Thank you very much. Switched from LTE to 3G. Appreciate your prompt support. Ian