topic Re: Data usage in Get Support

Re: Data usage

Grommie — Sat, 05 Jul 2025 18:28:35 GMT

I just got the same message (that I’ve used 95% of my data. I’m also on a 1GB plan. I’m not even halfway through my month and I never use all my data. What’s going on and how do I fix it! Thanks to anyone who can help.

Re: Data usage

slusagm — Sat, 05 Jul 2025 18:47:03 GMT

Where you find out you are only halfway? From My Account or your phone's own counter?

If My account shows only halfway, ignote the text

Re: Data usage

Grommie — Mon, 07 Jul 2025 13:17:24 GMT

My account AND the text show that I’ve now used 97% of my month’s data. Help!

Re: Data usage

hTideGnow — Mon, 07 Jul 2025 13:20:30 GMT

hi @Grommie

PM data keeping is usually accurate.

check your phone data usage page and confirm which app used most the data in the last 2 weeks.

if you still have doubt, ask PM support agent to confirm. Submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage