topic Re: Login failure in Get Support

Login failure

Gurdeep313 — Mon, 07 Jul 2025 13:34:56 GMT

my current login account showing as i am activating new sim but i am using this account for years but first time this is happening. I tried with deleted history/ incognito but still problem is same. please help

Re: Login failure

hTideGnow — Mon, 07 Jul 2025 13:36:59 GMT

hi @Gurdeep313

no worries, it is just a problem for the system to find your My Account, PM support agent can sort this out. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Login failure

slusagm — Mon, 07 Jul 2025 13:37:01 GMT

Please ask PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Login failure

BKNS27 — Mon, 07 Jul 2025 13:38:54 GMT

@Gurdeep313

You will need to contact a CS_Agent by clicking on the Chat icon and type in Submit a Ticket or dm them for help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

It seems your account is not linked to your SIM.