topic Re: Lost access to acount in Get Support

Lost access to acount

Royhhhhhh — Mon, 07 Jul 2025 10:55:02 GMT

I accidentally reset my sim and lost email associated with my other acount

Re: Lost access to acount

Handy1 — Mon, 07 Jul 2025 11:34:12 GMT

@Royhhhhhh

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Lost access to acount

CSA_PM — Mon, 07 Jul 2025 12:18:18 GMT

Hello @ Royhhhhhh,

You’ll need to purchase a new SIM card, and once you have it, send us the serial number so we can activate it.

Re: Lost access to acount

Royhhhhhh — Mon, 07 Jul 2025 12:19:25 GMT

Would I be able to do an e sim and verify my account through the card on file

Re: Lost access to acount

hTideGnow — Mon, 07 Jul 2025 12:23:54 GMT

hi @Royhhhhhh

there is actually a quicker method to get the login to My Account, and without to submit ticket.

if you have the voicemail pin, just click Didn't Receive Code or Resend code when you are at the 2FA step. Then select Send voice message. Then you can simply call yourself from another phone and enter * to access voicemail and enter your voicemail pin to get the 2FA code to login My Account

Re: Lost access to acount

CSA_PM — Mon, 07 Jul 2025 12:25:07 GMT

An eSIM can only be purchased from the online account, and if the SIM card is inactive, I assume you don’t have access to the account. The only option is a new physical SIM card.