topic i paid a subscription too soon in Get Support

i paid a subscription too soon

playstation5 — Mon, 07 Jul 2025 09:08:54 GMT

hey! i saw you guys had an offer saying it was 34CAD a month with 60gb with it and i thought it was fantastic, i was previously on a 28$/25gb plan, and so when i decided to change plans, i wanted to finish my old plan first, so i thought my new plan would be active once the month passes by, turns out it came way sooner than expected( like only after a day passed by) so if possible is it okay to refund me my plan of 28$ please🥹

Re: i paid a subscription too soon

softech — Mon, 07 Jul 2025 10:00:02 GMT

@playstation5 did you make a plan change using Change Now instead of Change on Renewal?

If doz this is the expected behavior as Change Now means you agree to let PM to make an immediate plan change, unused days of the old plan would be forfeited without partial refund

Sorry about that.

Re: i paid a subscription too soon

hTideGnow — Mon, 07 Jul 2025 12:28:16 GMT

hi @playstation5

when did you last paid the old plan? and you used Change Now?

if you used Change now to make the plan change by mistake, but if today is still just day 1 or day 2 and you didn't use much data on your new plan, there is a very slight chance PM support agent can reverse the change, we seen that before.

Contact PM support directly and ask. Submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: i paid a subscription too soon

BKNS27 — Mon, 07 Jul 2025 13:19:34 GMT

@playstation5

PM is on a 30 day cycle and PM is a prepaid service but an CS_Agent may offer you a refund but no guarantee.