topic Can't log in in Get Support

Can't log in

Rick200 — Mon, 07 Jul 2025 05:23:50 GMT

I just signed up and ported my number over successfully, everything works great. I can not log into my account because I do not receive the SMS security code. I can text fine but Public Mobile security code texts never arrive.

Any help would be appreciated, thank you.

Re: Can't log in

Sansan — Mon, 07 Jul 2025 06:33:38 GMT

@Rick200 you can message Public Mobile directly at the link below to review your account setup and fix this for you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't log in

Rick200 — Mon, 07 Jul 2025 07:14:51 GMT

Thank you!

Re: Can't log in

BKNS27 — Mon, 07 Jul 2025 08:58:06 GMT

@Rick200

You can try clicking on Resend Code/Didn’t Receive Code and have it send by email.

Re: Can't log in

Rick200 — Mon, 07 Jul 2025 16:41:54 GMT

Problem fixed. When I signed up and during the install, Public turned off my eSIM from my previous provider, that's why I couldn't receive any SMS messages. Thank you all for your help!