topic Re: Confirm Identity Every Single Time in Get Support

Confirm Identity Every Single Time

GFR1 — Mon, 07 Jul 2025 01:41:28 GMT

Additional Info: Cookies and cache are not set to be cleared on any of the devices we use. Thanks for your replies, but I think I will just live with the minor annoyance.

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I transferred my husband to PM a year and a half ago. During this time when I sign in PM sends me a code to enter - I constantly tick off this is a trusted device, but that makes no difference. It happens no matter if I am on my iPhone or iPad.

I just transferred myself over to PM and the same thing happens with my sign in.

Is this a common issue? Anything I can do to get PM to accept our devices as trusted?

Not a huge problem and I can live with it if I have to - but just checking if there is a solution.

Re: Confirm Identity Every Single Time

slusagm — Sun, 06 Jul 2025 23:52:01 GMT

Did you click the "Trusted device.." option at the 2FA screen?

And make sure you are not using "clear cache in exit " with your browser. Even you are using app, if your default browser has that settings, it will not remember your "trusted device " selection

Re: Confirm Identity Every Single Time

hairbag1 — Sun, 06 Jul 2025 23:52:05 GMT

@GFR1

it's been a problem for others as well. To troubleshoot...make sure that web settings aren't set to clear browser history when you close that session.

I use Firefox on the web version and that only happens maybe once every few weeks. If I use a different web browser, it requires 2FA frequently.

Not sure if this helps, but that's my input.

Re: Confirm Identity Every Single Time

BKNS27 — Sun, 06 Jul 2025 23:57:29 GMT

@GFR1

Based on my experience on Trusted Devices. I found out that it depends whether you are connected to home wifi, public wifi or data.

It seems that I automatically login to my account when I am connected to home wifi, CIBC or Scotia Bank, Rogers wifi but I need the 2FA code when connected to Starbucks or Telus wifi.

So based on when you initially click on Trusted Devices and which wifi.

Re: Confirm Identity Every Single Time

GFR1 — Mon, 07 Jul 2025 00:18:00 GMT

Thank you but I am at home using Roger’s

Re: Confirm Identity Every Single Time

GFR1 — Mon, 07 Jul 2025 00:20:20 GMT

The Trusted Device I tick every time and I do not have clear cache set up anywhere. Thanks for your reply.

Re: Confirm Identity Every Single Time

Rastin — Mon, 07 Jul 2025 00:33:29 GMT

You probably have it in your settings somewhere that delete cookies when you close your web browser. In order to save as trusted device you need the cookies saved on your phone.

Re: Confirm Identity Every Single Time

slusagm — Mon, 07 Jul 2025 00:36:13 GMT

@GFR1

What browser so you use? Some browser has the Clear cache on exit enabled by default

Re: Confirm Identity Every Single Time

Grinch — Mon, 07 Jul 2025 00:37:05 GMT

I have a Mac Mini using safari. 3 PM accounts all work based on trusted device. But iPad on safari on private requires second factor. And my PM account receives the text for second factor.

Re: Confirm Identity Every Single Time

GFR1 — Mon, 07 Jul 2025 01:32:42 GMT

Thanks but clear cache not enabled. PM is the only site that I have this issue with but good to know I am not they only one.

Re: Confirm Identity Every Single Time

GFR1 — Mon, 07 Jul 2025 01:35:07 GMT

Thank you but cookies etc are not being deleted.

Re: Confirm Identity Every Single Time

GFR1 — Mon, 07 Jul 2025 01:36:12 GMT

I use Safari and my spouse uses Opera. Neither are set to clear cache. Thanks.